Refund and Returns Policy
Card Coyote LLC
Last Updated: October 18, 2026
At Card Coyote, we take pride in providing quality Pokémon trading cards, sealed products, and collectibles. We carefully inspect and package orders to help ensure they arrive in the advertised condition.
Please review our refund and return policy before purchasing.
1. Return Eligibility — 7 Days
Eligible products may be returned within 7 calendar days of confirmed delivery, subject to the conditions below.
To qualify for a discretionary return:
- The product must be factory sealed, unopened, and unused.
- All original packaging, shrink wrap, and security seals must remain intact.
- The product must be in its original condition.
- A return request must be submitted within 7 calendar days of delivery.
- The return must be authorized by Card Coyote before shipment.
Return requests submitted outside this period may be declined, except where otherwise required by law.
2. Sealed Trading Card Products
Unopened Pokémon booster packs, booster boxes, Elite Trainer Boxes, tins, collection boxes, and other sealed merchandise may qualify for a return under our 7-day policy.
The following are not eligible for change-of-mind returns:
- Opened or partially opened trading card products.
- Products with broken, removed, or altered factory seals.
- Products showing signs of tampering or use.
- Products damaged by the customer after delivery.
Card Coyote does not guarantee specific cards, pulls, rarities, or market values from sealed products.
3. Individual Trading Cards (Singles)
Due to the collectible nature of individual trading cards and their sensitivity to handling and condition changes, all singles sales are final for change-of-mind purposes.
Customers are responsible for reviewing the advertised card name, set, number, language, printing, and condition before purchasing.
If a card arrives incorrect, counterfeit, damaged, or materially different from its description, please contact us as described in Section 5.
4. Graded Trading Cards
Graded cards are sold according to the advertised grading company, grade, and certification information.
Graded card sales are final for change-of-mind purposes.
A change in a card’s market value, disagreement with a grading company’s professional assessment, or buyer’s remorse does not qualify for a discretionary refund.
Incorrect cards, materially misrepresented certification details, counterfeit products, and shipping damage will be reviewed and resolved as required by applicable law.
5. Damaged, Incorrect, or Misrepresented Orders — 48 Hours
Customers are requested to inspect their orders immediately upon delivery.
Please report visible issues within 48 hours of confirmed delivery, including:
- Shipping damage.
- Incorrect products.
- Missing items.
- Material condition discrepancies.
- Signs of tampering.
- Suspected counterfeit products.
Contact hello@getcardcoyote.com with your order number, an explanation of the issue, and clear photographs of the product and packaging.
Reports received after 48 hours will be reviewed individually. The 48-hour reporting request does not eliminate any rights or remedies customers have under applicable consumer protection laws.
Card Coyote may request additional photographs or information to evaluate a claim.
6. Sourced-to-Order Products
Some trading cards listed on our website are sourced specifically after a customer places an order.
Sourced-to-order products may require additional time for acquisition, shipping to Card Coyote, inspection, packaging, and final shipment.
Estimated dispatch timelines will be displayed before checkout.
If we are unable to obtain the correct product in the advertised condition or cannot meet the promised shipping timeframe, we will notify the customer and provide options in accordance with applicable law, including cancellation and a refund where appropriate.
Cancellation requests submitted before sourcing begins may be accommodated. Once a product has been purchased from a supplier, cancellation requests will be evaluated under this policy and applicable consumer protection requirements.
Sourced-to-order status does not eliminate a customer’s rights regarding non-delivery, damaged products, or materially misrepresented items.
7. Vending Machine Purchases
For products purchased through a Card Coyote vending machine, customers should contact us if:
- Payment was processed but no product was dispensed.
- The wrong product was dispensed.
- The product was damaged before opening.
- A machine malfunction affected the purchase.
Please contact hello@getcardcoyote.com, preferably within 48 hours, and provide:
- Vending machine location.
- Approximate date and time of purchase.
- Product purchased.
- Amount charged.
- Description of the issue.
We may request a photograph or transaction details to verify the purchase.
Opened trading card products are not eligible for discretionary returns based on their contents, rarity, or resale value.
Verified dispensing errors and other qualifying issues will be resolved appropriately.
8. Refunds
Once an authorized return is received and inspected, Card Coyote will notify the customer whether the refund is approved.
Approved refunds will be issued to the original payment method.
Refunds generally appear within 5–10 business days after processing, although the timeframe depends on the payment provider and financial institution.
Original shipping charges are generally nonrefundable for discretionary returns.
If Card Coyote shipped an incorrect product, materially misrepresented an item, or is otherwise responsible for an issue, appropriate refunds and shipping reimbursements will be provided as required by law.
9. Shipping Returns
All returns must be authorized by Card Coyote before being shipped.
To request a return, email hello@getcardcoyote.com within 7 days of delivery for eligible discretionary returns.
The following conditions apply:
- Customers are responsible for return shipping costs on discretionary returns.
- Original shipping charges are nonrefundable for discretionary returns.
- Products must be securely packaged to prevent damage in transit.
- Return shipments must include tracking.
- We strongly recommend shipping insurance for valuable products.
- Customers are responsible for return shipments while in transit when arranging their own return shipping, subject to applicable law.
- Card Coyote will provide appropriate return instructions and cover reasonable return shipping costs when a return results from our error or when required by law.
Do not send products to our business or mailing address without prior return authorization.
The appropriate return address and instructions will be provided after your return request is reviewed.
10. Market Price Fluctuations
Trading card values may fluctuate significantly due to supply, demand, popularity, grading, condition, and market trends.
Card Coyote does not offer refunds, exchanges, or retroactive price adjustments solely because the market value of a purchased product increases or decreases after the transaction.
Market fluctuations do not affect customer rights concerning incorrect, damaged, counterfeit, or materially misrepresented products.
11. Non-Returnable Items
Except where otherwise required by law, the following items are not eligible for discretionary returns:
- Opened trading card products.
- Individual raw trading cards.
- Graded trading cards.
- Products with damaged or altered factory seals.
- Items damaged or altered after delivery.
- Digital gift cards that have been redeemed.
- Other products specifically identified as final sale before purchase.
A final-sale designation does not limit applicable consumer rights.
12. Order Cancellations
Customers may contact Card Coyote to request an order cancellation before shipment.
Cancellation requests are not guaranteed once an order has entered sourcing or fulfillment.
If an order cannot be fulfilled, Card Coyote will provide appropriate cancellation, delay-notification, and refund options as required by applicable law.
13. Contact Information
For refunds, returns, shipping issues, vending machine problems, or general order assistance, contact:
Card Coyote LLC
Email: hello@getcardcoyote.com
Website: https://getcardcoyote.com
Please include your order number, a description of the issue, and relevant photographs when applicable.
We will review your request and respond as promptly as reasonably possible.
Consumer Rights Notice
Nothing in this policy limits or excludes rights or remedies available to customers under applicable federal, state, or local consumer protection laws.